All preorder items have minimum notice requirements and are always subject to availability.

Because we can only bake so many goods each day, our preorder calendar fills on a first-come, first-served basis — especially around weekends and holidays. The earlier you order, the more likely we are to have availability for your date.

Preorders are only guaranteed once all details are finalized and full payment has been received.

Our schedule can book weeks or months in advance, and we can't guarantee availability without a preorder so if we have availability we always recommend booking right away.

Due to preorder volume we are only able to accept preorders via phone or email. This enables us to process more preorders, serving more people, while keeping service as fast as possible for in-store guests.

To submit a preorder request, see our preorder menu. After receiving your request, we’ll follow up to confirm availability and, pending availability, place your preorder. You can also preorder at 704-525-0145 or inquire about a preorder at hello@suarezbakery.com.

For same-day pickup or delivery orders—visit our online ordering page.

To preorder for pickup on a future date—just call 704-525-0145, email hello@suarezbakery.com, or submit a preorder request form.

Submitted request forms do not constitute a preorder—they just express your interest in placing a preorder so we can follow up to confirm availability and place a preorder. We’re happy to answer any questions via email, but all preorders must be finalized and prepaid in full.

We do our best to stay in contact during the preorder process to ensure that your preorder is completed, but due to the volume of requests we receive, once we've responded to inquiries we’re unable to follow up again to provide reminders.

Fear not! While we may not always have preorder availability on your desired date, we probably have similar in-store options that will work just as well in a pinch. We recommend visiting the bakery to see what’s available that day. You can also see what’s in stock on our online ordering page, although our full inventory is not always available online so visit the bakery for a wider selection.

For maximum freshness we recommend picking up your preorder on the scheduled day and time, but you can always pick it up later in the day during store hours. Pickups are not available after-hours.

We hold preorders until the next day, but since we don’t use preservatives many items will not stay fresh much longer than this and will be thrown away after an appropriate amount of time. We are unable to refund preorders that are not picked up on their scheduled pickup date.

Most preorders can be modified, rescheduled, or canceled with at least two days' notice by emailing hello@suarezbakery.com or calling 704-525-0145. After confirming the modification/cancellation, any applicable refund will typically be issued in the original form of payment.

Since preorders are baked just for you, we're unable to provide refunds for preorders with less than two days' notice. We’re unable to make exceptions for any reason including Covid.

We want you to love your desserts. If there is an error with your order or a clear quality issue, we’re always happy to review it and make it right. Depending on the situation, that may include a replacement item, store credit, or a refund.

Because our products are handmade to order, we’re generally unable to offer replacements, store credit, or refunds for issues related to personal preference, design/style expectations, serving/handling, or products that were made as ordered.

Once an order has been picked up or delivered, we’re generally unable to offer replacements, store credit, or refunds for damage, shifting, or texture changes caused by transport, storage, or serving conditions.

If you believe there is an issue with your order, please contact us as soon as possible and we’ll see how we can help.

Preorders canceled with at least 48 hours’ notice are eligible for a full refund. Preorders canceled with less than 48 hours’ notice are generally not eligible for a refund.

We don’t make custom cakes, custom cupcakes, cake pops, or tiered cakes, but our made-to-order cakes can be customized for any occasion.

Focusing on our own designs allows us to focus on what we do best. It also simplifies our preorder, baking, and decorating flow, enabling us to better meet demand, which means greater availability for you and our goods getting into the hands (and bellies) of more people.

Sure do! See our dietary list here.

As it turns out we aren’t able to modify recipes, but we do have items to accommodate most diets. See our dietary list here.

Yes! We take all necessary precautions to prevent cross-contamination, but we’re not a nut-free bakery so we can never guarantee that any item will be completely allergen-free.

Our cakes are designed to closely match the photos shown in our galleries and social media pages. Since each cake is handmade, minor variations in piping, color, etc. may occur and are a natural part of the process and what make your cake uniquely yours.

Yes! Cuban bread is available every Saturday at 1pm till sold out.

The following breads are available for preorder when in season (limited in-store availability):

Pumpkin Bread: October - November
Glazed Cinnamon Bread: December

We also offer limited time seasonal loaves at other times during the year.

We don’t add preservatives to any of our baked goods, so here are some rough guidelines to make sure you enjoy them at their best:

Doughnuts—best enjoyed same-day
Pastries—best enjoyed same-day
Cuban Bread—best enjoyed same-day
Cookies—around 3 days
Cakes/cupcakes/cold desserts—around 3 days (keep refrigerated)

Of course! All are welcome. We’re huge supporters of LGBTQIA rights and are proud to work with everyone on desserts for any occasion.

Same-day delivery is available for items we have in stock at the bakery. Order for same-day delivery here from our online ordering page (available only during business hours). Delivery is not available for preorders at this time, but keep an eye on our socials for updates.

Shipping is not available at this time.